Marriott has a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses information. We have prepared this statement to inform you of the privacy principles that govern Marriott.com and other Marriott sites included within Marriott.com, which are listed in this privacy statement ("Statement").
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized this statement by major processes and areas so that you can quickly link to the information of most interest to you.
The bottom line is that meeting your needs and expectations form the foundation of everything we do - including protecting your privacy.
If after reviewing this Statement you have any questions or privacy concerns please send an e-mail to firstname.lastname@example.org or send a letter to:
Marriott International, Inc
Att: Information Protection, Dept. 52.923.26
10400 Fernwood Road
Bethesda, MD 20817
Information We Collect
Creating a Personal Account
Marriott Rewards Communications and Use of Member Information
Registering Your Marriott Rewards Account
Securing the Transmission and Storage of Information
Travel Related Services
Disclosure of Information to Third Parties
E-Mails about Special Offers and Promotions and Opt-Out
Events and Meetings
Careers at Marriott
Investor Relations Communications
Other Marriott Sites Within Marriott.com
Marriott.com Internet Privacy Statement Changes
This website does not collect personally identifiable information from your computer
when you browse this website and request pages from our servers. This means that, unless you
voluntarily and knowingly provide us with personally identifiable information, we will not
know your name, your e-mail address, or any other personally identifiable information. When
you request a page from our web site, our servers log the information provided in the HTTP
request header including the IP number, the time of the request, the URL of your request and
other information that is provided in the HTTP header. We collect the HTTP request header
information in order to make our website function correctly and provide you the functionality
that you see on this website, as our servers use this information to deliver to you the pages
on this website. We also use this information to better understand how visitors use our website
and how we can better tune our website, its contents and functionality to meet your needs.
When we need to collect personally identifiable information from you to provide you with a
particular service we will ask you to voluntarily supply us with the information we need. For
example, if you would like to make a reservation at one of our hotels, we will ask you for information
such as name, address, telephone number, e-mail address, credit card number, Marriott Rewards
number (if applicable) and room preference to process your reservation. We will use your e-mail
address to send a confirmation and, if necessary, might use the other information to contact you
for help to process the reservation. We will also use your e-mail address to notify you about
special offers and promotions as described in the E-Mail section of this Statement, but you can
opt out of e-mails at any time. The same types of information would be requested to complete a
gift certificate purchase, register for a Marriott Planner Points promotion, to enroll in the
Marriott Rewards program or to redeem
Marriott Rewards points.
The personally identifiable information you provide to us for making a reservation, is made
available to the applicable hotel for the purpose of meeting your reservation request. If you
cancel your reservation, the information is stored for recordkeeping purposes only and is not accessed
again. After making a reservation or completing your stay at a Marriott, unless you tell us otherwise,
the information you provide will be used by us for direct marketing of Marriott hotels and other Marriott
products or the products of select, reputable third parties with whom Marriott has a strategic marketing
relationship because they offer products or services that we believe would of interest to you. Marriott
may use the services of a third party mail house for the sole purpose of mailing materials.
At your choice, you may create a personal account containing information such as your preferred Marriott hotel brands, frequently visited cities, interests (e.g., golf, tennis), and whether you travel with children or travel with pets. Creating a personal account makes it more convenient for you to make reservations by eliminating the need to repeatedly enter personal preference information. It will allow us to inform you about special offers and promotions that may be of interest to you. In addition, if you choose, you can include credit card information in your account. Your credit card information will be used for subsequent reservations to increase reservation speed and eliminate the need for you to repeatedly enter your credit card information. The security of this information is addressed in security section below.
You can access and review, update or deactivate your personal account information on-line. If you deactivate your personal account and are a Marriott Rewards member, all information not already required and stored as a condition of membership will be deleted. If you are not a Marriott Rewards member and deactivate your personal account the information you submitted to create the account will be deleted.
Communications of relevant information is important to administering the Marriott Rewards
program and providing you the opportunity to maximize the benefits of membership. We will only
disclose member information to the Marriott group of companies on a need-to-know basis, person(s)
authorized by you, Marriott franchisees, and mail houses that process mail for such entities,
for the following purposes: 1) in order to best service your account and preferences by keeping
you informed of your account status and activities through printed or electronic statements,
2) to assess your entitlement to benefits, 3) to collect and process charges incurred by you in
Marriott facilities, 4) to offer you additional products and services and 5) to offer you products
or services from select reputable companies with whom Marriott has a strategic relationship because
we believe their offerings will be of interest to you.
At your choice, you can register your Marriott Rewards account for viewing online. When you register your account you will be required to provide your name, e-mail address, account number, a desired user name, desired password and password reminder. If you have registered your account, you may review, correct or delete information in your account online. If you do not have online access to your account please notify your local Marriott Rewards Guest Services office (http://www.marriott.com/rewards/customer-support.mi) in writing to review, correct or delete information pertaining to your membership (there may be a charge as permitted by law), or to indicate your communication preferences.
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and corporate policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https".
After information reaches Marriott it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Marriott. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the sites covered by this Statement is generally processed and stored in the United States.
To provide you with a single source for purchasing packages that include other travel related services such as airline tickets or rental cars, we have entered into agreements with select reputable third party travel companies that aggregate inventory information from suppliers such as airlines and car rental companies. If you desire to purchase a package that is facilitated through Marriott.com you will be linked to a Marriott branded website that is hosted by the travel company. If you choose to purchase a package, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., airlines) for processing. We have entered into contracts with these third party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request. The same security and privacy commitments have been obtained from the suppliers. However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner in the past or in the future is subject to their privacy statement and practices for which Marriott has no responsibility.
Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless Marriott.com can remember the dates you used in your hotel search we will not be able to check room availability. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience on Marriott.com. In addition, cookies are used to:
Nuestro sitio Web utiliza tecnología "cookie". Las "cookies" son cadenas encriptadas de texto que un sitio Web almacena en la computadora del usuario. Nuestro sitio Web requiere el uso de una cookie durante todo el proceso de reservación en línea. Sin la ayuda de las cookies no podríamos mantener los datos que ingresa en diversas páginas a la vez. Por ejemplo, salvo que Marriott.com pueda recordar las fechas que utilizó en la búsqueda de hoteles, no podremos comprobar la disponibilidad de habitaciones. Las cookies también nos permiten adaptar nuestro sitio Web y las ofertas de acuerdo con sus necesidades y brindarle una mejor experiencia en línea en Marriott.com. Asimismo, las cookies se utilizan para:
We use third-party advertising technology to serve ads when you visit our website and sites upon which we advertise. This technology uses information about your visits to this website and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser's cookie when a browser visits this site and to learn which banner ads bring users to our website and whether a reservation on Marriott.com is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable.
You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.
Marriott and its third party service providers use pixel tags (also known as "clear gifs", "beacon gifs", etc.). Pixel tags are not visible to the user of the web site and consist of a few lines of computer coding. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Marriott. Marriott and our e-mail service provider use pixel tags to:
It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you create a personal account, join Marriott Rewards, or make a reservation and provide your e-mail address, we will periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to Marriott offers and/or the promotions of select, reputable third parties with whom Marriott has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send Marriott related e-mail. If you do not wish to receive e-mails with updates and information please unsubscribe here. In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail. You may also opt-out online by updating your personal account.
If you would like to submit a request for proposal online or order a complimentary copy of our Meeting Planner brochure you will be required to provide certain personally identifiable information. All personally identifiable information you provide such as name, mailing address, e-mail address and telephone number will be transmitted to Marriott as an e-mail via the Internet and is not encrypted. Meeting Planners may also register for Marriott Planner Points promotions. To register, you will need to provide personally identifiable information as described above. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company's security procedures and corporate policies regarding protection and use of confidential information. Marriott will not use this information for any other purposes.
On occasion, we conduct sweepstakes that entitle the winners to prizes. Each sweepstakes has it own terms and conditions and entering a sweepstakes is at your sole choice. As part of entering a sweepstakes certain personally identifiable information such as name and e-mail address will be required. We will use this information to select the winners. In addition, we will use the information to send you communications about special offers and promotions. You may opt-out of these communications using the unsubscribe link in the E-Mail section above.
At your choice, you can opt-in to an e-mail list so that we can provide information about upcoming events or other announcements. Once you have elected to be included in the e-mail list you will also have the choice to opt-out on-line. Marriott will not use the information you provide for any purpose other than to determine your qualifications for potential employment with Marriott and send e-mails you have requested.
Marriott uses select private label databases and tools provided by third parties to collect information from individuals that wish to be considered for potential employment. Information you provide to us via this private label services is accessible and confidential to Marriott.
At your choice, you can use this website to opt-in to e-mail communications such as notices of upcoming events. Marriott will not use this information for any other purposes. All personally identifiable information you provide such as e-mail address will be transmitted to Marriott Investor Relations as an e-mail via the Internet and is not encrypted.
This is a United States website and is subject to United States law. Marriott will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Marriott guests, visitors, associates, or property (including this site), or to others. As mentioned above, laws related to personal identifiable information vary by country. For example, personally identifiable information collected in the European Union is subject to the EU Data Protection Directive. You can access our EU Data Protection Directive privacy tatement at http://www.marriott.com/corporateinfo/euprivacy.asp.
Within Marriott.com are numerous other Marriott websites that are accessible from links within Marriott.com or via separate URLs. Namely, these websites are: marriottrewards.com, jwmarriotthotels.com, fairfieldinn.com, marriotthotels.com, newworldhotels.com, renaissancehotels.com, residenceinn.com, springhillsuites.com, towneplace.com, towneplacesuites.com, conferencecenters.com, courtyard.com, execustay.com, ramadainternational.com, marriottfoundation.org, explore.marriott.com, careers.marriott.com, marriottnewsroom.com, marriott.com/investor and executiveresidences.com.
In the future, we may need to change this Statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.